Our return policies vary depending on the type of items or service purchased.
Jewelry items: We accept returns on qualified items that are returned within 30-days of delivery.
Our 30-day return policy applies to select catalog items available on www.zazzybox.com as well as third-party marketplaces like Amazon, eBay, and Etsy. All items available for sale on www.zazzybox.com clarify if the 30-day return policy applies. Items that are available for auction, customized, engraved, monogrammed, or modified beyond the available options, or are marked final sale are not qualified for 30-day returns.
Loose diamonds and gemstones: We accept qualified returns on loose natural or lab grown diamonds and gemstones that are purchased independently of fine jewelry within 7 days of the item being delivered to you. If it is imported, part of a custom project, purchased for more than $20,000, or special-ordered for you, the item is not qualified for a return.
Please note for all returns: Items must be in their original condition without signs of alternations, damage, and/or wear. Items returned by mail or in-store must be delivered with all original packaging (appraisals, bags/boxes, certificates, paperwork, and promotional items included). All items will be inspected for authenticity, and if an item is returned in an unhygienic state, a restocking fee will be deducted from the return.
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
All below items are non-returnable:
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.