We offer Zazzy One, a limited warranty on qualifying purchases.
Zazzy One is a complimentary plan for assembled, custom, and made-to-order purchases that addresses refinishing and repairs on fine jewelry purchases exceeding $1,000 that are the result of normal wear or manufacturing defects for up to 1 year after the purchase date.
The service plan includes:
If we determine that the damage is not caused by a manufacturing defect, then we will notify you if repair services are available at cost or otherwise. Please note that there may be slight variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones which are unique and individual to each item. The characteristic is considered as part of the character of the item and should not be considered a defect.
Fine jewelry is not impervious to normal wear, activities, or trauma. This is especially true for fine jewelry that is worn on a daily basis. We do not provide warranties for damage due to normal wear, loss of stones, or theft. Damage or loss that result from failure to obtain the repairs necessary to maintain the integrity of the product are also not covered. While we offer this 30-day promise to products sold by Zazzy Box, a few exclusions apply:
Examples of common fine jewelry issues that would not be considered manufacturing defects include, but are not limited to:
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
All below items are non-returnable:
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.