ATO, Catalog, Custom, MTO, and stock orders all refer to the different processes we use to produce jewelry. Below are the differences:
Assembled to Order (ATO): These are orders that do not require a digital or hand drawing. They involve assembling different parts together to build an item.
Catalog: These are orders from our catalog or a partner catalog. Catalog items are often cheaper and have more flexible return policies.
Custom: These are orders that require an original, unique jewelry design. These are non-refundable and often take longer than the alternative options.
Made-to-Order (MTO): These are orders that are built from a past jewelry design, assuming a few modifications. They are non-refundable, but take less time to complete than custom-produced items.
Pre-owned/Pre-Loved/Antique: This is jewelry that was sold to us and worn before. Whether on consignment or owned by us, pre-owned jewelry will always be marked. They are often considerably cheaper than building a new item and once polished, are as-good-as-new.
Stock: These are new, in-stock jewelry items. They are typically available on-demand (if in-stock) and have the most flexible return policies.
Each process varies in the applicable return policies, costs, and timelines. Be sure to ask our team or check online listings for more information. Reach out to email@example.com for further questions.View All Frequently Asked Questions
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
All below items are non-returnable:
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.