How long do jewelry repairs and servicing requests take?
After receiving the jewelry, repairs and services take a minimum of 2 business days to address. However, for complex repairs delivery timelines can be as long as 21 business days. After accepting the repair or jewelry servicing request, our team will provided you with an approximated timeline and adjusted quote (if the cost is higher than originally accepted). Please note that between October 1st – February 15th, our timelines may be longer.
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.