Will I be charged Sales and Use Tax on my www.zazzybox.com purchase?
For purchases made via www.zazzybox.com and on any third-party market place, a geographically-relevant sales and use tax will automatically be applied. For custom orders and in-store orders that are shipped out-of-state (Texas), the customer is responsible for fulfilling their relevant sales and use tax (if applicable). All orders within the state of Texas are subject to the 8.25% sales and use tax.
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.