We will email you a prepaid return shipping label. For items more than $1,000, we will email an insured return label. For items less $1,000, we will email a standard return label with insurance being an optional add-on.
Shipping costs, insurance, and route protection are not included in refunds and will be deducted from the total refund amount. We are not responsible if the package is lost, stolen, or misplaced by the carrier before arriving to our office and we recommend that you insure all returns.
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.