Celebrating 5 years, welcome to our new website.
We do our best to approve refunds within a 3-5 days of receiving the items but it can take up to 10 business days. Once a return is approved, we send a notification of acceptance to the email on file/provided by you and verify your name, purchase, and address before issuing a refund. Refunds are issued to the original form of payment within 10 business days post-acceptance. If the original payment method was not a credit or debit card, we will issue a check which may be picked up in-store (Houston) or mailed within 10 days. We also offer store credit or a gift card for refunds which can be requested before the refund is issued.
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The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
All below items are non-returnable:
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.