Alternate Addresses: If you prefer your package to be shipped to a location other than your primary residence, Zazzy Box is able to ship the order to another destination. Please note that, regardless of the location the package is shipped to, you will need to be at the location to sign-off on the order. As a precautionary measure, all shipments made to addresses other than your billing address for orders placed on www.zazzybox.com will need confirmation from your bank, credit card, or financing company. Calling one of these institutions ahead of time can help us expedite the order. Note: we are not responsible for lost or missing orders due to an incorrect shipping address provided.
Alternate Shipping: Zazzy Box can accommodate requests for shipping services other than FedEx and UPS. All charges for requested shipping services are charged to the client with a $10 handling charge in addition to the carrier’s quoted charge and insurance (if requested or advised). Please note that on orders that offer complimentary shipping, alternative provider costs are not complimentary and will be charged to the customer.View All Frequently Asked Questions
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
All below items are non-returnable:
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.