The first Intro-call and/or First Store Visit is complimentary.
We value your time and ours! Due to limited availability (we’re wholesalers at heart) we have for local and fly-in clients, we ask for a non-refundable $350 USD deposit to source gemstones in, and/or to start design work. This deposit is non-refundable entirely applicable towards your existing or next purchase. For multiple gemstone showings towards the same purchase (aka, we’re shipping diamonds in beyond the first showing), we charge $100 extra per showing (covers shipping).
We recommend clients to:
Know the gemstone type and shape you might like.
Know the (or have examples of) type of jewelry settings you like depending on the type of jewelry you are purchasing.
Know their general budget range (For all custom-made orders, quotes start a $1,000 minimum and for all Assembled and Made-to-Order purchases, quotes start at $500. In-stock and ready-to-ship orders do not have minimums).
Know the general idea of their timeline and when they need the product completed.
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.